RESPONSIBILITIES
To attend Kick-off and support
and maintenance handover (SAMIR) meetings to
understand project scope and
clarify the deliverables status
To provide Operational
Requirement and Specification (ORS) to the delivery Project Manager
To review the contract (Service
Level Agreement), Functional Requirement and Specification (FRS)
She/he is responsible of the Service Level Agreement (SLA) delivery to the
customer
She/he manages relationship with customers and ensures their satisfaction
She/he ensures internal communicationTo be the escalation entry point
for Incident where customer action is needed
To be the main interface with
customers for daily relationship
To provide a very transparent and
fluent communication with customers
To prepare and perform
operational kick-off meetings
To make monthly meetings, manage
crisis and perform action plan follow up and study
change request with solution
sales
To ensure monthly report
completion, validation, MKS/SVN storage and communication to customer
To support production engineers
on communication for with customers
To
coordinate when needed all actions on customer platform (change management,
project set up, campaign …)
To propose and manage changes to
comply with contract or Key Performance Indicator
To communicate change to
production engineer
To explain the Operated Services
Delivery (OSD) production missions to other department
To represent OSD production in
internal meetings
Internal
Operated Services Delivery (OSD)
teams
Service Delivery teams from OSD
Delivery Center teams
Solution Sales
Account managers
Purchasing department
Integrators
Solution Support teams
Technical consultants
Account managers
Customers (mainly marketing,
technical and responsible people)
To manage autonomously standard
projects
To be able to manage relationship
with the customers and alert about difficulties
To identify opportunities that
may generate extra revenue
To support account management
related to technical topics
To manage international
projects/services with remote stakeholders
To be able to delegate technical
follow up within the team
To manage conflict situations
with the customers according to project context and actors
To generate, according to project
context and actors, extra revenue on projects
To be able to contribute to
commercial and contractual offers
To perform knowledge sharing
missions such as contributing to process and
project management improvements
in his/her organization and training junior
project managers or newcomers
POSITION REQUIREMENTS
Education
Computer or Electronic Science
Engineer/Master’s Degree
Engineer/Bachelor degree in
Computer or Electronic Sciences
Level 1
≥ 3years as Development Engineer
(development, validation and/or system integration)
≥ 2 years in technical
supervising (specification, design and team)
Level 2
≥ 3years as Project Manager
Level 1 background
Crisis management
Customer relationship management
Risk management
Cost management
Configuration management
Quality Assurance management
Requirement management
Contract management
SLA management
ITIL/COBIT
Presales process
CMMI/PMI (PMBOK)
Quality Assurance process (Best
practices)
Customer Development Life Cycle
(For GGS in house and Operated
Services Delivery project)
Changepoint
STiM (call tracking tool
GGS/PDL/R&D/Support)
MKS SI/SVN (Configuration
Management)
Microsoft Project
Office Tools
Linux-Unix (or variants) admin
Unix/Shell scripts
Unix scripting (Awk,Perl) –
Phyton
Monitoring (SNMP, JMX, op5
Monitoring, Nagios, Cacti)
Network administration (TCP/IP,
switches, firewall …)
Application servers (Weblogic,
Jboss, Apache Tomcat) SOAP
Oracle 10,11 scripting
(PL-SQL/SQL)
Corba (Visibroker…)
Clusterware (Veritas/SUN/Red Hat
Cluster)
Back up tools (Veritas Netbackup)
Project Performance and on-time
delivery = SLA Respect follow up
Project quality = respect of
process
Customer Satisfaction Why Index ≥
625
Revenue ≥ Forecast
Profitability = margin in line with our
target
Email: jobs@toss-ex.com
