Wednesday, 15 January 2014


To attend Kick-off and support and maintenance handover (SAMIR) meetings to
understand project scope and clarify the deliverables status
To provide Operational Requirement and Specification (ORS) to the delivery Project Manager
To review the contract (Service Level Agreement), Functional Requirement and Specification (FRS)

She/he is responsible of the Service Level Agreement (SLA) delivery to the customer
She/he manages relationship with customers and ensures their satisfaction
She/he ensures internal communicationTo be the escalation entry point for Incident where customer action is needed

To be the main interface with customers for daily relationship
To provide a very transparent and fluent communication with customers
To prepare and perform operational kick-off meetings
To make monthly meetings, manage crisis and perform action plan follow up and study
change request with solution sales
To ensure monthly report completion, validation, MKS/SVN storage and communication to customer
To support production engineers on communication for with customers
To coordinate when needed all actions on customer platform (change management, project set up, campaign …)
To propose and manage changes to comply with contract or Key Performance Indicator 
To communicate change to production engineer
To explain the Operated Services Delivery (OSD) production missions to other department
To represent OSD production in internal meetings

Operated Services Delivery (OSD) teams
Service Delivery teams from OSD
Delivery Center teams
Solution Sales
Account managers
Purchasing department
Solution Support teams
Technical consultants
Account managers

Customers (mainly marketing, technical and responsible people)

To manage autonomously standard projects
To be able to manage relationship with the customers and alert about difficulties
To identify opportunities that may generate extra revenue
To support account management related to technical topics

To manage international projects/services with remote stakeholders
To be able to delegate technical follow up within the team
To manage conflict situations with the customers according to project context and actors
To generate, according to project context and actors, extra revenue on projects
To be able to contribute to commercial and contractual offers
To perform knowledge sharing missions such as contributing to process and
project management improvements in his/her organization and training junior
project managers or newcomers

Computer or Electronic Science Engineer/Master’s Degree
Engineer/Bachelor degree in Computer or Electronic Sciences

Level 1
≥ 3years as Development Engineer (development, validation and/or system integration)
≥ 2 years in technical supervising (specification, design and team)
Level 2
≥ 3years as Project Manager
Level 1 background

Crisis management
Customer relationship management
Risk management
Cost management
Configuration management
Quality Assurance management
Requirement management
Contract management
SLA management

Presales process
Quality Assurance process (Best practices)
Customer Development Life Cycle (For GGS in house and Operated
Services Delivery project)

STiM (call tracking tool GGS/PDL/R&D/Support)
MKS SI/SVN (Configuration Management)
Microsoft Project
Office Tools
Linux-Unix (or variants) admin
Unix/Shell scripts

Unix scripting (Awk,Perl) – Phyton
Monitoring (SNMP, JMX, op5 Monitoring, Nagios, Cacti)
Network administration (TCP/IP, switches, firewall …)
Application servers (Weblogic, Jboss, Apache Tomcat) SOAP
Oracle 10,11 scripting (PL-SQL/SQL)
Corba (Visibroker…)
Clusterware (Veritas/SUN/Red Hat Cluster)
Back up tools (Veritas Netbackup)

Project Performance and on-time delivery = SLA Respect follow up
Project quality = respect of process
Customer Satisfaction Why Index ≥ 625
Revenue ≥ Forecast
Profitability = margin in line with our target


.Net Developer

Job Description

  • Code, test and troubleshoot programs, services and libraries utilizing WCF, C++, SQL Server and .NET 3.5
  • Maintain and modify programs; make approved changes by amending flow charts, develop detailed programming logic, and coding changes
  • Test and develop programming modifications
  • Write new program code using prescribed specifications
  • Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of supervisor
  • Write and maintain programming documentation
  • Other duties as assigned.

Job Requirements

·         3 years of relevant working experience in .Net related projects
·         Strong C#.Net experience, C++ and MS SQL
·         Able to work independently without much guidance
·         Possess good English communication skills
·         Has gone through at least 2 full SDLC

Singaporean/ Singapore PR only

Sales/Account Managers


  • To foster and build good customer relationship for revenue growth and customer retention; to engage customer at senior levels.
  • To understand and identify customer’s IT needs through in-depth account planning and profiling on customers’ requirements.
  • Able to demonstrates the business acumen in ability to identify cross-sell and referral opportunities to business units, business applications and specialized solution.
  • To identify and develop new customers.
  • To achieve high customer satisfaction.
  • To prepare, plan and implement sales strategies to achieve sales target set by management.
  • Cold calling is expected.
  • To leverage and manage internal resources to achieve his/her sales target.
  • Possess a diploma or degree in Marketing /Business/Computer Science.
  • Minimum 5 years in sales or pre-sales track record in System Integrator (SI) business.
  • With relevant sales experience specializing in Services, System Integrator and Infrastructure, Managed Services related skills.
  • Actively supports company change programs and acts as a role model for solution selling.
  • Have excellent communication, verbal presentation and negotiation skills.
  • Be customer- driven and results-oriented.
  • Be aggressive, persistent, proactive and must be a good team player.
  • Be disciplined, hardworking and able to perform under pressure.
  • Self Starter

Prefer Singaporean or PR

Technical Writer

Job Description

Participate in the  design, implementation,  and  deployment of  product documentation  
within a project team structure, in accordance with institutionalize processes and delivery standards. Contribute to  the  improvement of  technical  writing processes,  existing  product documentation and its  deployment, through the  latest  technical writing technologies and their associated tools.
 Possess good  working  knowledge of  current  technical writing  methodologies related  
 tools and formats, including Oxygen XML, Frame Maker, DITA/XML, PDF HTML, Java,etc
 Demonstrate strong  ability  in both  written  and spoken  English  (Mandarin is optional but preferred). Competent journalistic  skills  coupled with  strong  IT background  will  be  an advantage.

Degree in Electrical/Electronics/Computer Engineering, or related fields
 A Bachelor’s Degree in a technical discipline related to Information Technology (specifically, Computer Science & Network Security)

Experience: 3 Years