SERVICE DELIVERY MANAGER

RESPONSIBILITIES

To attend Kick-off and support and maintenance handover (SAMIR) meetings to

understand project scope and clarify the deliverables status

To provide Operational Requirement and Specification (ORS) to the delivery Project Manager

To review the contract (Service Level Agreement), Functional Requirement and Specification (FRS)

She/he is responsible of the Service Level Agreement (SLA) delivery to the customer
She/he manages relationship with customers and ensures their satisfaction
She/he ensures internal communicationTo be the escalation entry point for Incident where customer action is needed

To be the main interface with customers for daily relationship

To provide a very transparent and fluent communication with customers

To prepare and perform operational kick-off meetings

To make monthly meetings, manage crisis and perform action plan follow up and study

change request with solution sales

To ensure monthly report completion, validation, MKS/SVN storage and communication to customer

To support production engineers on communication for with customers

To coordinate when needed all actions on customer platform (change management, project set up, campaign …)

To propose and manage changes to comply with contract or Key Performance Indicator 

To communicate change to production engineer

To explain the Operated Services Delivery (OSD) production missions to other department

To represent OSD production in internal meetings

Internal

Operated Services Delivery (OSD) teams

Service Delivery teams from OSD

Delivery Center teams

Solution Sales

Account managers

Purchasing department

Integrators

Solution Support teams

Technical consultants

Account managers

Customers (mainly marketing, technical and responsible people)

To manage autonomously standard projects

To be able to manage relationship with the customers and alert about difficulties

To identify opportunities that may generate extra revenue

To support account management related to technical topics

To manage international projects/services with remote stakeholders

To be able to delegate technical follow up within the team

To manage conflict situations with the customers according to project context and actors

To generate, according to project context and actors, extra revenue on projects

To be able to contribute to commercial and contractual offers

To perform knowledge sharing missions such as contributing to process and

project management improvements in his/her organization and training junior

project managers or newcomers

POSITION REQUIREMENTS

Education

Computer or Electronic Science Engineer/Master’s Degree

Engineer/Bachelor degree in Computer or Electronic Sciences

Level 1

≥ 3years as Development Engineer (development, validation and/or system integration)

≥ 2 years in technical supervising (specification, design and team)

Level 2

≥ 3years as Project Manager

Level 1 background

Crisis management

Customer relationship management

Risk management

Cost management

Configuration management

Quality Assurance management

Requirement management

Contract management

SLA management

ITIL/COBIT

Presales process

CMMI/PMI (PMBOK)

Quality Assurance process (Best practices)

Customer Development Life Cycle (For GGS in house and Operated

Services Delivery project)

Changepoint

STiM (call tracking tool GGS/PDL/R&D/Support)

MKS SI/SVN (Configuration Management)

Microsoft Project

Office Tools

Linux-Unix (or variants) admin

Unix/Shell scripts

Unix scripting (Awk,Perl) – Phyton

Monitoring (SNMP, JMX, op5 Monitoring, Nagios, Cacti)

Network administration (TCP/IP, switches, firewall …)

Application servers (Weblogic, Jboss, Apache Tomcat) SOAP

Oracle 10,11 scripting (PL-SQL/SQL)

Corba (Visibroker…)

Clusterware (Veritas/SUN/Red Hat Cluster)

Back up tools (Veritas Netbackup)

Project Performance and on-time delivery = SLA Respect follow up

Project quality = respect of process

Customer Satisfaction Why Index ≥ 625

Revenue ≥ Forecast

Profitability = margin in line with our target

Email: jobs@toss-ex.com

.Net Developer

Job Description

• Code, test and troubleshoot programs, services and libraries utilizing WCF, C++, SQL Server and .NET 3.5

• Maintain and modify programs; make approved changes by amending flow charts, develop detailed programming logic, and coding changes

• Test and develop programming modifications

• Write new program code using prescribed specifications

• Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of supervisor

• Write and maintain programming documentation

• Other duties as assigned.

Job Requirements

·         3 years of relevant working experience in .Net related projects

·         Strong C#.Net experience, C++ and MS SQL

·         Able to work independently without much guidance

·         Possess good English communication skills

·         Has gone through at least 2 full SDLC
jobs@toss-ex.com

Singaporean/ Singapore PR only

Sales/Account Managers

Responsibilities:

• To foster and build good customer relationship for revenue growth and customer retention; to engage customer at senior levels.

• To understand and identify customer’s IT needs through in-depth account planning and profiling on customers’ requirements.

• Able to demonstrates the business acumen in ability to identify cross-sell and referral opportunities to business units, business applications and specialized solution.

• To identify and develop new customers.

• To achieve high customer satisfaction.

• To prepare, plan and implement sales strategies to achieve sales target set by management.

• Cold calling is expected.

• To leverage and manage internal resources to achieve his/her sales target.
  Requirements:

• Possess a diploma or degree in Marketing /Business/Computer Science.

• Minimum 5 years in sales or pre-sales track record in System Integrator (SI) business.

• With relevant sales experience specializing in Services, System Integrator and Infrastructure, Managed Services related skills.

• Actively supports company change programs and acts as a role model for solution selling.

• Have excellent communication, verbal presentation and negotiation skills.

• Be customer- driven and results-oriented.

• Be aggressive, persistent, proactive and must be a good team player.

• Be disciplined, hardworking and able to perform under pressure.

• Self Starter

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Prefer Singaporean or PR

Technical Writer

Job Description

Participate in the  design, implementation,  and  deployment of  product documentation  

within a project team structure, in accordance with institutionalize processes and delivery standards. Contribute to  the  improvement of  technical  writing processes,  existing  product documentation and its  deployment, through the  latest  technical writing technologies and their associated tools.

        

 Possess good  working  knowledge of  current  technical writing  methodologies related  

 tools and formats, including Oxygen XML, Frame Maker, DITA/XML, PDF HTML, Java,etc

 Demonstrate strong  ability  in both  written  and spoken  English  (Mandarin is optional but preferred). Competent journalistic  skills  coupled with  strong  IT background  will  be  an advantage.

Education: 

Degree in Electrical/Electronics/Computer Engineering, or related fields

 A Bachelor’s Degree in a technical discipline related to Information Technology (specifically, Computer Science & Network Security)

Experience: 3 Years

Email: jobs@toss-ex.com

IT Security & Infrastructure Manager

The IT Security & Infrastructure Manager is responsible for information security policy development and maintenance; design of security policy education, training, and awareness activities; monitoring compliance with IT security policy and applicable law; and coordinating investigation and reporting of security incidents.

Monitor, assess, and fine-tune the IT security policy, procedure and IT business continuity and disaster recovery program, perform network penetration tests, application vulnerability assessment scans and risk assessment reviews.

Responsibilities:  IT Security 

• Monitor and advise on information security issues related to the systems and workflow to ensure the internal security controls for the campus are appropriate and operating as intended.
• Coordinate and execute IT security projects
• Coordinate response to information security incidents.
• Develop and publish Information Security policies, procedures, standards and guidelines based on knowledge of best practices and compliance requirements.
• Conduct company-wide data classification assessment and security audits and manage remediation plans.
• Collaborate with other departments to manage security vulnerabilities.
• Create, manage and maintain user security awareness.
• Conduct security research in keeping abreast of latest security issues.
• Prepares IT Security documentation, including department policies and procedures, Web content, and IT Security alerts.
• Perform other related duties as assigned.

Responsibilities: IT infrastructure

• Manage overall operations of the IT team in providing system administration, help desk, technical support, messaging, security, backup, and communications.
• Management of the implementation of new IT projects
• Identify and implement improvements to the IT infrastructure and operations.
• Participate in the development, revision and implementation of IT policies, guidelines, standards, and procedures.
• Manage a team of engineers and desktop support staff. Monitor IT systems for availability and performance standards.
• Report to management the state of the IT infrastructure and operations, including system outages, staff issues/problems, hardware failures, etc.
• Ensure IT Governance and good IT Management in accordance to Company Policies and Procedures.
• Manage the IT audit by internal and external part
• Build up a change management strategy by developing a set of actionable and targeted change management plans
• Play the primary role to ensure change initiatives are able to meet business, operations and budget objectives
• Apply a structured change management methodology and identify potential risk (4M) and anticipated points of resistance in people developments.
• Develop plans and corrective actions to mitigate and minimize areas of concerns and resistance in retaining skills and talent.
• Work closely with project and sales teams to incorporate the change management activities into the overall project plan and identify appropriate areas to improve by suggesting suitable tools and processes

Requirements:

• Design, review, implement and document IT infrastructure which include network layer, OS, middle ware (e.g., application server, database server, etc), system monitoring (availability, performance, security, etc.), system visualization, etc. 

 
Education:

 A Bachelor’s Degree in a technical discipline related to Information Technology (specifically, Computer Science & Network Security)

Experience: At least 5 years relevant experience.

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Technology Solution Architects

Job Description

Senior positions for highly motivated individuals.  As a member of a group of advance technology specialists, you are to:

Lead in the conceptualizing, design and development of advance technical architecture to provide efficient technical environment for the development of leading edge applications, including embedded software and possibly visualization

You must be able to translate business objectives into technology solutions.
Skills:

• Proficient in OOP and in-depth knowledge of OOAD, C, C_++, Windows API₃₂, CORBA, J2EE, J2ME, JSP, Servlet, RUP, Visual Basic 
• Practical experience in Unix/Linux/QNX environment, Windriver Vxworks RTOS, real-time application development, kalman filtering and communication protocol design 
• Knowledge of Network and Management System with IT security, including firewall messaging, intrusion detection, PKI, SSL and LDAP
• Experience with networking for eg. WAN/LAN, VPN, TCP/IP, WIN/NT, UNIX 
• Knowledge of Web Services, Internet Technology – Websphere, Weblogic, iPlanet
• Good understanding of Public Service Infrastructure
• Experience in the system architectural and design of CV related projects/products
• Hands-on knowledge in various cameras/camera interfaces, frame-grabbers is essential
• Knowledge of hardware components especially in analog/digital video compression/transmission (wire/wireless)/encryption 
• Good working knowledge of Transport Intelligent, Artificial Intelligence, Global Positioning System and image processing
• Familiar with portal design and development in ASP environment

Requirements:

• Bachelor, or preferably Masters Degree in Computer Science/Computer Engineering with more than 10 years experience in at least 2 successful large scale IT and systems integration  projects. 
•  Excellent leadership, interpersonal and presentation skill
•  Highly independent, team oriented and self-motivate 
• Possess strong analytical skills, a pro-active approach to problem solving and a strong passion for technology and innovation

* Only Singaporean/ Singapore PR (Govt Project)

jobs@toss-ex.com

Business Analyst

Skills:

.NET / J2EE / Sharepoint / BI /
Web Content Management (Wordpress, Oracle Web content, etc) /
FAST Search engine / Portal (Oracle Web Center) /Workflow (Documentum, Oracle BPM) / Business Rule management systems
(Oracle BR, FICO Blaze Advisor, Ilog), Waterfall / Agile development methodology

Requirements:
At least two (2) years of experience in systems analysis and design

Preferred those who completed at least one (1) project of relevant role

At least three (3) years working experience on BA projects & successfully
completed/implemented at least three (3) BA projects

Well-versed in CRISP-DM/SEMMA, SQL & BA related software (e.g. SPSS/SAS)

Excellent analytical, problem-solving, project management, interpersonal communication skills & work well with users/project teams across functions

* Only Singaporean/ Singapore PR (Govt Project)

jobs@toss-ex.com