Friday, 19 June 2015

Service Desk Engineer/Japanese Sepaking

Scope & Responsibilities:


Responsible for 2nd level support.
You will be required to work under minimal supervision, with excellent analytical and problem solving skills.

  • Handle incoming incidents from ITDE L1
  • Manage all issues in the Service Management System
  • Perform 1st level troubleshooting on desktop, basic systems and network issues
  • Ensure requests and issues are addressed according to the Service Level Agreement
  • Provide timely status updates in accordance to the Service Level Agreement
  • Ensure daily tasks are executed in accordance to the Standard Operating Procedures
  • Support end users on the usage of Microsoft Office application


To qualify you have:
  • Minimum of 2 years experience in Service Desk Engineer support
  • Fluency in English and Japanese (Read/Write )as this role requires liaising with clients in Japan
  • Willing to work on 12 hours shift

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